Privacy Policy

1. Who We Are

The website lunora.agency is owned and operated by Lunora Agency ("we," "us," "our"). The person responsible for your data is Mariia, Founder. If you have any questions, you can reach us at [email protected].

2. Information We Collect

We collect information in the following ways:

• Information you provide directly: When you fill out our contact form, schedule a call, or email us directly, you may provide us with personal information such as your name, email address, phone number, and any other information you choose to share about your project.
• Information we collect automatically: When you visit our website, we may automatically collect technical information about your device and browsing activity. This can include your IP address, browser type, and pages you visited. This information is collected using cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries: To answer your questions and provide you with information about our services when you contact us.
• To improve our website: To understand how visitors use our site so we can improve the user experience and our content.
• For marketing purposes: With your explicit consent, we may send you occasional emails about our services or resources. You can opt-out of these communications at any time.
• To fulfill our contractual obligations: If you become a client, we will use your information to manage our project and communications with you.

4. Your Data Rights Under GDPR

As we are based in the European Union, you have specific rights over your personal data under the General Data Protection Regulation (GDPR):

• The right to access: You can request a copy of the personal data we hold about you.
• The right to rectification: You can ask us to correct any inaccurate or incomplete data.
• The right to erasure: You can request that we delete your personal data.
• The right to restrict processing: You can ask us to limit the way we use your data.
• The right to data portability: You can ask us to provide your data to you or another service in a machine-readable format.
• The right to object: You can object to us processing your data for certain purposes (like direct marketing).

To exercise any of these rights, please contact us at [email protected].

5. Cookies

Our website uses cookies, which are small text files placed on your device, to help the site provide a better user experience. We use cookies for purposes like analyzing website traffic with tools like Google Analytics. You can manage your cookie preferences through your browser settings.

6. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted third-party service providers who help us operate our business, such as:

• Website hosting providers
• Analytics providers (e.g., Google Analytics)
• Scheduling tools (e.g., Calendly)

We ensure that all third parties are GDPR-compliant and respect the security of your data.

7. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be posted on this page, with the "Last Updated" date at the top.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please don't hesitate to contact us.

Email: [email protected]
Address: Toulouse, France