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Terms of Service

Last Updated: August 23, 2025

Legal Disclaimer: Please read these Terms of Service ("Terms") carefully before using the lunora.agency website (the "Service") operated by Lunora Agency ("we," "us," "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Agreement to Terms

By accessing our website, lunora.agency (the "Site"), or purchasing our services or digital products ("Resources"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Site or services.

2. Services and Resources

Lunora.Agency ("we", "us") provides CRM and marketing automation consulting services, strategy sessions, and digital products such as guides, templates, and checklists for businesses and non-profit organizations.

3. Intellectual Property Rights

The content on the Site, including text, graphics, logos, and the digital Resources we provide, are the exclusive property of Lunora.Agency and are protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

License for Digital Resources

Upon purchasing a Resource, we grant you a single, non-exclusive, non-transferable license to use the Resource for your personal or internal business purposes. You are strictly prohibited from reselling, sharing, or distributing the Resource in any form.

4. Purchases and Payments

All prices for services and Resources are listed on our Site. We reserve the right to change prices at any time. Payments are processed through third-party vendors like Stripe or PayPal. By making a purchase, you agree to their terms of service.

Refund Policy

Due to the digital nature of our Resources, all sales are final and non-refundable. For consulting services, refunds and cancellations are governed by the specific terms outlined in your client agreement.

5. Prohibited Activities

You agree not to use the Site or our services to:

  • Engage in any unlawful activity.
  • Infringe upon the intellectual property rights of others.
  • Transmit any harmful code, such as viruses or malware.
  • Attempt to gain unauthorized access to our systems.

6. Disclaimer of Warranties

Our Site, services, and Resources are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not guarantee that the content will be error-free or that it will produce specific results for your business.

7. Limitation of Liability

To the fullest extent permitted by law, Lunora.Agency shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our Site, services, or Resources.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law principles. Any legal action or proceeding related to this Site shall be brought exclusively in a court of competent jurisdiction located in France.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

10. Contact Us

If you have any questions about these Terms, please contact us at [email protected].